Your listing
How many units a buyer checks out in one order. The Platform Support Fee is charged once per order, so more units per order spreads it out.
0 for most virtual products.
0 = just don't lose money.
More options (shipping, vouchers)
Per order. Goes to the courier, but the transaction fee is charged on it.
Per order, funded by you.
Shopee fees
3.5% + SST = 3.78% of everything the buyer pays, including shipping. On very cheap orders it rounds to RM0.00. Credit Card Instalment and SPayLater orders are charged a different rate.
RM0.50 + SST = RM0.54 on every completed order, however cheap. Untick if you're exempt this month: 100 or fewer net orders in the last 30 days, or 200 or fewer with RM3,000 or less in sales, or your first listing is 60 days old or less.
Only if you joined the Shopee Cashback Programme. 5.5% normally, 7.5% on campaign days. Capped at RM100 per item before SST. Shopee adds it to the Platform Support Fee and shows the total as "Service Fee"; hover its "?" on an order to see if you're enrolled. Cashback vouchers don't work on virtual goods, but the fee is still charged.
Only for pre-order listings.
Lowest safe price
Fewest units per order
Shopee takes
Breakdown per order
Lowest safe price by order size
Useful for packs like "10 pcs" or bundle deals: one order, one Platform Support Fee.
Why did my cheap listing go negative?
- Since 16 July 2025 Shopee charges a Platform Support Fee of RM0.54 (RM0.50 + 8% SST) on every completed order. A 5 sen item can't cover it.
- You're only exempt while you're small: 100 or fewer net orders in the last 30 days (or 200 or fewer with RM3,000 or less in sales), or your first 60 days. If your sales are tiny, the limit that matters is 200 orders. Shopee rechecks on the 1st of each month, so a busy month of cheap orders switches the fee on for the next month.
- From 14 August 2026, virtual goods pay 23.5% commission (21.5% in the Cashback Programme) + 8% SST, about a quarter of your price. New sellers pay none until their first listing is 120 days old or they pass 200 completed orders.
- To fix it: price at or above the lowest safe price, or sell packs/variations (e.g. "10 pcs") so one order carries many units and the RM0.54 is shared.